Lorenzo Perilli

Administrative & Operations Professional

København V, DK.

About

Detail-oriented and proactive business professional with hands-on experience in administrative coordination, customer support, and operational assistance within a growing import company. Equipped with a Certificate of Achievement in Business Administration, I bring strong organizational skills, a solutions-oriented mindset, and a proven ability to streamline processes and enhance client satisfaction. Eager to leverage these capabilities in an entry-level administrative or operations role in Copenhagen, I am a fast learner committed to driving efficiency and supporting team success.

Work

Zewdie Liyew and Sons General Import and export

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Administrative & Operations Assistant

Addis Ababa, Addis Ababa, Ethiopia

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Summary

Managed daily customer inquiries, supported financial operations, and optimized workflows for an industrial import-export company, enhancing efficiency and client satisfaction.

Highlights

Managed daily customer inquiries for industrial products (generators, motor switches, millstones), ensuring accurate and timely responses that enhanced client satisfaction and retention.

Supported finance and operations teams by preparing accurate invoices, meticulously tracking payments, and maintaining organized financial records, contributing to streamlined fiscal processes.

Systematically collected and documented customer feedback, providing actionable insights that directly supported continuous product and service improvement initiatives.

Assisted in optimizing operational workflow through efficient inventory coordination and comprehensive internal documentation management, improving overall departmental efficiency.

Consistently demonstrated exceptional reliability and meticulous attention to detail, earning commendation from supervisors for proactive contributions and independent problem-solving in a fast-paced environment.

Education

ACT American College of Technology

Addis Ababa, Addis Ababa, Ethiopia
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Certificate of Achievement Business Administration Grade:

Courses

Business Communication

Financial Fundamentals

Office Management

Organizational Behavior

Languages

English

Skills

Administrative Support

Office Management, Administrative Coordination, Documentation, Data Entry, Document Handling.

Customer Service

Client Relations, Customer Support, Inquiry Resolution, Customer Feedback.

Financial Administration

Record Keeping, Invoicing, Payment Tracking, Financial Records.

Microsoft Office Suite

Word, Excel, Outlook.

Communication

Interpersonal Skills, English Fluency, Verbal Communication, Written Communication.

Organizational Skills

Time Management, Workflow Optimization, Task Prioritization, Record Management.

Problem-Solving

Solutions-Oriented, Analytical Thinking, Issue Resolution.

Teamwork

Collaboration, Initiative, Independent Work.

Professionalism

Reliability, Work Ethic, Attention to Detail.

Lorenzo Perilli