Lorenzo Perilli
Administrative & Operations Professional
København V, DK.About
Detail-oriented and proactive business professional with hands-on experience in administrative coordination, customer support, and operational assistance within a growing import company. Equipped with a Certificate of Achievement in Business Administration, I bring strong organizational skills, a solutions-oriented mindset, and a proven ability to streamline processes and enhance client satisfaction. Eager to leverage these capabilities in an entry-level administrative or operations role in Copenhagen, I am a fast learner committed to driving efficiency and supporting team success.
Work
Zewdie Liyew and Sons General Import and export
|Administrative & Operations Assistant
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Managed daily customer inquiries, supported financial operations, and optimized workflows for an industrial import-export company, enhancing efficiency and client satisfaction.
Highlights
Managed daily customer inquiries for industrial products (generators, motor switches, millstones), ensuring accurate and timely responses that enhanced client satisfaction and retention.
Supported finance and operations teams by preparing accurate invoices, meticulously tracking payments, and maintaining organized financial records, contributing to streamlined fiscal processes.
Systematically collected and documented customer feedback, providing actionable insights that directly supported continuous product and service improvement initiatives.
Assisted in optimizing operational workflow through efficient inventory coordination and comprehensive internal documentation management, improving overall departmental efficiency.
Consistently demonstrated exceptional reliability and meticulous attention to detail, earning commendation from supervisors for proactive contributions and independent problem-solving in a fast-paced environment.
Education
ACT American College of Technology
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Certificate of Achievement
Business Administration
Courses
Business Communication
Financial Fundamentals
Office Management
Organizational Behavior
Languages
English
Skills
Problem-Solving
Solutions-Oriented, Analytical Thinking, Issue Resolution.
Teamwork
Collaboration, Initiative, Independent Work.
Professionalism
Reliability, Work Ethic, Attention to Detail.
Administrative Support
Office Management, Administrative Coordination, Documentation, Data Entry, Document Handling.
Customer Service
Client Relations, Customer Support, Inquiry Resolution, Customer Feedback.
Financial Administration
Record Keeping, Invoicing, Payment Tracking, Financial Records.
Microsoft Office Suite
Word, Excel, Outlook.
Communication
Interpersonal Skills, English Fluency, Verbal Communication, Written Communication.
Organizational Skills
Time Management, Workflow Optimization, Task Prioritization, Record Management.